Shipping & Returns
Returns are valid, if item is returned within 30 days of original purchase date and item is in original condition and packaging. A refund of the purchase only, will be credited to the account of which was debited. Some items may incur a restocking fee. You must contact LOVADOG, Inc. "prior" to return, to receive a return confirmation number. Consumer is responsible for return shipping fees. You may contact LOVADOG, Inc. directly (prior to purchase), if uncertain of shipping area or fees. PLEASE NOTE: Limited Holiday, Seasonal, Custom Orders & Sanitary Items are non-exchangeable and/or non-refundable. Please contact us, prior to purchase if you have any concerns or questions. We will be happy to assist in a hopefully a FURfect resolution!
What does Multiple Packages mean? Depending on how many or which items that you purchase, items may be shipped from different locations and you may receive your order in Multiple Packages. Due to the large variety of products that we offer, we have numerous shipping locations spread throughout the U.S. to accommodate our selection of products.
Shipping and handling charges are calculated based on approximate weight and destination of each order. Orders ship within 1 day to 4 weeks of order approval and is based on stock availability and if custom products are chosen. Product is shipped via USPS, UPS, Fedex, Freight or Truck depending on the item and/or weight of the product. Items take typically takes 4-10 business days for delivery to most parts of the United States. Certain or other areas may take longer. Priority, insured or overseas shipments will result in higher shipping fees. Unless otherwise specified. Actual costs may vary from the shipping amount displayed upon checkout, you will be notified via email with any additional shipping charges (if applicable) and are responsible to respond within 48 hours to confirm or deny shipping charges. Failure to respond will result in the delay or possible cancellation, of your order. If you have any questions about the shipping policy & terms, please contact us anytime ~ firstname.lastname@example.org ~
What does this ICON mean? Depending on the weight and dimensions of a product or quantity of products, additional shipping charges may or will apply. If shipping charges differ or are greater than the stated shipping charges, one of our representatives will contact you for approval. Your order will not be processed, until you accept the additional fees.
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